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Terms & Conditions

  • All purchases are final. We do not offer refunds, transfers or exchanges for any reason.
  • All Class Passes have expiry dates ranging from 1-6 months, please check before purchasing.
  • Group classes require a minimum of 3 participants to go ahead. If by 2 hours before a class commences there are less than 3 people booked in, the class will be cancelled.
  • Reformer classes require a minimum of 2 participants to go ahead. If by 2 hours before a class commences there are less than 2 people booked in, the class will be cancelled.
  • Intro Passes are for new clients only and are a one-time purchase with no extensions.

Late Cancellations / No Shows

  • Bookings are essential.
  • If you wish to cancel your booking, we ask that you please give at least 4 hours notice and cancel yourself out via the Studio Bookings App or via our booking website.
  • If you cancel within 4 hours of your scheduled class, or do not show up for your booking, you will be charged as though you attended;
  • ‘Unlimited’ Membership holders will incur a $15 Late Cancel/No Show fee. This is to create a fair environment and to ensure anyone on the waitlist can attend in your spot.
  • ‘8 Mat Classes per Month’ & ‘8 Mat/Reformer Classes per Month’ Membership holders will forfeit their pre-paid class. This is to create a fair environment and to ensure anyone on the waitlist can attend in your spot.
  • ‘2 Class Membership’ & ‘3 Class Membership’ holders will forfeit their prepaid class. This is to create a fair environment and to ensure anyone on the waitlist can attend in your spot.
  • Class Pass holders will forfeit their pre-paid class. This is to create a fair environment and to ensure anyone on the waitlist can attend in your spot.

Memberships

  • Account suspensions can be arranged with a minimum of 1 week written notice.
  • There is a minimum 1 month sign up for all Memberships.
  • Please give 1 month written notice to cancel your membership. Once notice has been received, you will be charged 4 more weeks until payments cease.
  • There are no cancellation fees to terminate your membership.
  • ‘8 Mat Classes per Month’ and ‘8 Mat/Reformer Classes per Month’ Memberships, you must use the 8 Classes within your month expiry. Unused Classed will not roll over to the following Month.

THANK YOU FOR YOUR UNDERSTANDING!
THIS HELPS US TO RUN OUR STUDIO AS EFFICIENTLY AS POSSIBLE.